Cricbet99 Privacy Policy

When you register and bet on Cricbet99, you share personal and financial information with us. This page explains exactly what data we collect, why we need it, and how we keep it secure. We do not sell your personal data to third-party marketers.

Information We Collect

We gather data in three specific ways to keep the platform running and compliant with gaming regulations.

Information You Provide

You give us this data directly when you create an account, verify your identity, or contact support. This includes:

    • Your full name, date of birth, and registered mobile number.
    • Your email address and residential address.
    • KYC (Know Your Customer) documents, such as your PAN card, Aadhaar card, passport, or bank statements.
    • Communications with our customer support team via live chat or email.

Information Collected Automatically

When you use the Cricbet99 website or mobile app, our systems automatically log technical data. This includes:

    • Your IP address and approximate geographic location.
    • Device details (smartphone model, operating system, browser type).
    • App crash reports and error logs.
    • Your betting history, deposit amounts, and gameplay sessions.

Information from Third Parties

We occasionally receive data from external partners to verify your identity and process payments. For example, our UPI and Net Banking payment gateways may share transaction confirmation details with us. If you log in using a social media or third-party account, we receive the basic profile data permitted by that platform.

How We Use Your Data

We only use your information for specific operational and legal reasons. We do not use it to target you with unrelated advertising. Your data allows us to:

    • Verify your identity and age: We must confirm you are at least 18 years old and residing in a jurisdiction where our services are permitted.
    • Process financial transactions: We use your payment details to route INR deposits and process withdrawals to your bank account or crypto wallet.
    • Fulfil legal obligations: Our gaming licence requires us to monitor for fraud, money laundering, and bonus abuse.
    • Enforce responsible gambling: We track your session times and deposit volumes to trigger responsible gaming tools, like deposit limits or reality checks, if your behaviour indicates a problem.
    • Improve the platform: We analyse crash reports and navigation patterns to fix bugs and make the app faster.
    • Provide customer support: We access your account history to resolve disputes regarding missing deposits or settled bets.

Data Sharing and Third Parties

Cricbet99 does not sell your personal information. We only share your data with trusted partners when absolutely necessary to provide our services or comply with the law.

These partners include:

    • Payment Processors: Companies that handle UPI, Paytm, IMPS, and cryptocurrency transactions.
    • Game Providers: Studios like Evolution and Pragmatic Play need basic session data to load games and settle bets.
    • Regulators and Licensing Bodies: We must report specific financial and gameplay data to our licensing authority to prove fair play and anti-money laundering (AML) compliance.
    • Law Enforcement: If we detect fraudulent activity, identity theft, or money laundering, we are legally required to share relevant data with the appropriate authorities.

Security and Data Protection

We treat your financial and personal data with strict security protocols.

    • Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption. This is the same standard used by major banks.
    • Secure Storage: KYC documents and sensitive personal details are stored on secure, access-restricted servers.
    • Access Controls: Only a small number of authorised staff members in our compliance and finance departments can view your KYC documents. Customer support agents can only see masked versions of your payment details.
    • Two-Factor Authentication (2FA): We require OTP verification for logins, password resets, and adding new withdrawal bank accounts to prevent unauthorised access.

Data Retention

We keep your data for as long as your account is active. If you decide to close your account, we cannot immediately delete all your records.

Under international anti-money laundering (AML) and gaming licence regulations, we are legally required to retain financial transaction records, betting history, and KYC documents for a minimum period (typically five to seven years) after account closure. This ensures we can cooperate with any future regulatory audits or legal investigations. Once this legal retention period expires, your personal data is permanently anonymised or deleted.

Your Rights

You have control over your personal information. Depending on your local jurisdiction, you have the right to:

    • Request access: Ask for a copy of the personal data we hold about you.
    • Correct inaccuracies: Update your name, address, or contact details if they change.
    • Request deletion: Ask us to delete your data, subject to the AML retention laws mentioned above.
    • Restrict marketing: Opt out of receiving promotional SMS messages or emails at any time through your account settings.

To exercise any of these rights, or if you have concerns about how your data is handled, contact our Data Protection team.

Contact Us

If you have questions about this Privacy Policy or need to submit a data request, reach out to our support team.

This Privacy Policy was last updated in August 2026. We may update these terms occasionally to reflect changes in gaming regulations or platform features. Significant changes will be communicated via email or an in-app notification.